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Terms of Service

Effective date: 16 May 2026

These Terms of Service (“Terms”) govern your access to and use of Tech Resume Pro (the “Service”), operated by Tentacle Software Pty Ltd (ABN 13 659 240 605), a company incorporated in New South Wales, Australia (“we”, “us”, “our”). By creating an account or using the Service, you agree to be bound by these Terms.

1. The Service

Tech Resume Pro is an online tool that uses artificial intelligence to help users analyse, optimise, and reformat their resumes against job descriptions. The Service may produce text, PDF, and LaTeX outputs.

2. Eligibility & accounts

  • You must be at least 16 years old to use the Service.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
  • You must provide accurate registration information and notify us promptly of any unauthorised access.
  • We may suspend or terminate accounts that violate these Terms or that we reasonably believe are engaged in abuse, fraud, or evasion of our anti-abuse controls (including operating multiple free accounts from the same network).

3. Plans, billing & refunds

We offer a free tier with a limited number of lifetime optimisation credits and a paid Pro plan billed monthly through Stripe. By subscribing, you authorise us (through Stripe) to charge your payment method on a recurring basis until you cancel.

  • Prices are listed in US Dollars unless otherwise stated and exclude applicable taxes, which are added at checkout (e.g. Australian GST for Australian customers).
  • Pro credits do not roll over between billing periods and have no cash value.
  • You can cancel at any time from the customer portal; cancellation takes effect at the end of the current billing period.
  • Except where required by law (including the non-excludable guarantees under the Australian Consumer Law described in section 9), fees are non-refundable once a credit has been consumed. We may, at our discretion, refund unused credits if you cancel within 7 days of an initial Pro upgrade.
  • We may change prices on notice; price changes take effect at the start of your next billing period.

4. Your content

You retain all rights in the resumes, job descriptions, and other materials you submit to the Service (“User Content”). You grant us a non-exclusive, worldwide, royalty-free licence to host, process, transmit, and display User Content solely to provide and improve the Service.

You represent and warrant that:

  • You own or have the right to submit your User Content and to grant the licence above.
  • Your User Content does not infringe any third party's intellectual property, privacy, or other rights.
  • You will not submit content that is unlawful, defamatory, malicious, or otherwise inappropriate.

5. AI outputs

The Service generates suggestions and edits using large language models supplied by third parties. AI output can contain errors, omissions, or inaccuracies. You are solely responsible for reviewing all generated content before relying on it or sharing it with third parties (including prospective employers).

Subject to your compliance with these Terms, we assign to you all rights we may have in the AI output generated specifically for you. You may use that output for any lawful purpose, including commercial use.

6. Acceptable use

You agree not to:

  • Use the Service to create misleading or fraudulent resumes (e.g. fabricating qualifications, employment history, or identity).
  • Reverse engineer, scrape, or attempt to extract underlying models or training data.
  • Resell, sublicense, or provide the Service to third parties without our written consent.
  • Interfere with the Service, attempt to bypass rate limits or anti-abuse controls, or use the Service to generate illegal, harmful, or harassing content.
  • Use automated means (bots, scripts) to access the Service except via any official API we may publish.

7. Intellectual property

The Service, including its software, design, branding, templates, and documentation, is owned by us or our licensors and is protected by Australian, United States, and international intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Service in accordance with these Terms.

8. Third-party services

The Service integrates with third-party providers, including Stripe (payments), Supabase (database and storage), Vercel (hosting), OpenRouter and its upstream model providers (AI), Langfuse (telemetry), and Cloudflare (anti-abuse). Your use of those services is also governed by their respective terms. We are not responsible for the acts or omissions of third-party providers, but we will take commercially reasonable steps to vet them.

9. Disclaimers & consumer guarantees

Australian Consumer Law: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth), Schedule 2). For major failures, you are entitled to a refund or replacement, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services remedied if they are not of acceptable quality and the failure does not amount to a major failure. Nothing in these Terms excludes, restricts, or modifies any such non-excludable rights.

Subject to the paragraph above, the Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties (express, implied, statutory, or otherwise), including warranties of merchantability, fitness for a particular purpose, accuracy of AI output, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any output will result in a job offer or interview.

10. Limitation of liability

To the maximum extent permitted by law, and subject to section 9:

  • We will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, employment opportunity, or business interruption, even if advised of the possibility of such damages.
  • Our aggregate liability arising out of or relating to the Service (whether in contract, tort (including negligence), statute, or otherwise) is limited, at our option, to (a) the resupply of the affected services or (b) the total amount paid by you to us in the 12 months immediately preceding the event giving rise to the liability, capped at AUD $200 if you are a free-tier user.

11. Indemnity

You agree to indemnify, defend, and hold harmless us, our officers, employees, and contractors from and against any third-party claims, losses, liabilities, damages, and reasonable legal fees arising out of (a) your User Content, (b) your breach of these Terms, or (c) your misuse of any AI output (including submitting materially false information to a prospective employer).

12. Termination

You may stop using the Service at any time and delete your account from the settings page. We may suspend or terminate your access immediately if you breach these Terms, if required by law, or if we discontinue the Service. On termination, the licences you granted us cease (other than to the extent necessary to retain backups for a reasonable period and to comply with legal obligations), and outstanding payment obligations survive.

13. Changes to the Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (e.g. by email or an in-app notice) before they take effect. Continued use of the Service after the effective date of the updated Terms constitutes acceptance.

14. Governing law & disputes

If you reside in Australia or elsewhere outside the United States: These Terms are governed by the laws of New South Wales, Australia. You and we submit to the exclusive jurisdiction of the courts of New South Wales, except that either party may seek injunctive relief in any court of competent jurisdiction.

If you reside in the United States: These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Delaware, except where prohibited by your local consumer-protection laws. You and we waive the right to a jury trial and agree that disputes will be brought only in an individual capacity, not as a class or representative action, to the extent permitted by law.

15. Miscellaneous

  • Entire agreement: These Terms (and our Privacy Policy) constitute the entire agreement between you and us regarding the Service.
  • Severability: If any provision is held unenforceable, the remainder remains in full effect.
  • Assignment: You may not assign these Terms without our written consent. We may assign them as part of a corporate transaction or restructure.
  • No waiver: Our failure to enforce a provision is not a waiver of our right to enforce it later.
  • Notices: We may give you notices by email to your registered address or by posting in the Service.

16. Contact

Questions about these Terms? Email legal@techresumepro.com or write to Tentacle Software Pty Ltd, NSW 2153, Australia.